WHAT IS JISU.GG?
Jisu.gg / jisudotgg is a platform for artist Jacqueline 'Jisu' Choe to express her own creative ideas or collab with others through lifestyle and apparel mediums. All projects are made through sustainable, free-trade means. Creative expression and vision is the end goal-- money is not.
WHAT IS '0-2'?
FULFILLMENT AND RETURNS
WHAT DOES 'PRE-ORDER' MEAN?
Pre-order status means the product has already entered mass-production and will be made commercially available online and in-person in limited quantities. Pre-ordering ensures your own copy before stock is out. Stock is limited and re-stocks are not intended.
WILL X PRODUCT BE RE-STOCKED?
Jisu.gg is not intended to be a normal retail site. Re-stocking should not be expected unless under extraordinary circumstances.
WHEN SHOULD I EXPECT MY ORDER?
Order are shipped out on a weekly basis. Once a batch arrives, each item is hand-packed and handled with individual care and shipped out accordingly. Due to COVID-19 shipping may be delayed due to post office delays. All international orders will also be subject to irregular shipping times due to severely fluctuating shipping costs.
CAN I RETURN/EXCHANGE MY ORDER?
Refunds will only be facilitated in the instance of:
- Damaged item sent out
- Order cancellation prior to shipment
- Item out of stock
Items cannot be returned after being shipped out. The only instance of possible return is in the case of incorrect item fulfillment or a size exchange. Size exchange shipping fees will be at the customer's expense.
WHAT IF MY PRODUCT ARRIVES DAMAGED/INCORRECT?
In the case of damaged/lost/incorrect goods, please contact us and we will do our best to refund or send out the correct item
All other inquiry please contact us. Thank you!