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FAQ

IDENTITY

WHAT IS JISU.GG?

Jisu.gg / jisudotgg is a platform for artist Jacqueline 'Jisu' Choe to express her own creative ideas or collab with others through lifestyle and apparel mediums. All projects are made through sustainable, free-trade means. Creative expression and vision is the end goal-- money is not.

WHAT IS '0-2'?

'0-2' is the first of many collections. Follow on social media to get updates: Twitter, Instagram

 

FULFILLMENT AND RETURNS

WHAT DOES 'PRE-ORDER' MEAN?

Pre-order status means the product has already entered mass-production and will be made commercially available online and in-person in limited quantities. Pre-ordering ensures your own copy before stock is out. Stock is limited and re-stocks are not intended.

WILL X PRODUCT BE RE-STOCKED?

Jisu.gg is not intended to be a normal retail site. Re-stocking should not be expected unless under extraordinary circumstances.

WHEN SHOULD I EXPECT MY ORDER?

Order are shipped out on a weekly basis. Once a batch arrives, each item is hand-packed and handled with individual care and shipped out accordingly. Due to COVID-19 shipping may be delayed due to post office delays. All international orders will also be subject to irregular shipping times due to severely fluctuating shipping costs.

CAN I RETURN/EXCHANGE MY ORDER?

Refunds will only be facilitated in the instance of:

  • Damaged item sent out
  • Order cancellation prior to shipment
  • Item out of stock

Items cannot be returned after being shipped out. The only instance of possible return is in the case of incorrect item fulfillment or a size exchange. Size exchange shipping fees will be at the customer's expense.

WHAT IF MY PRODUCT ARRIVES DAMAGED/INCORRECT?

In the case of damaged/lost/incorrect goods, please contact us and we will do our best to refund or send out the correct item

All other inquiry please contact us. Thank you!